Keto Market – Terms and Conditions of Purchase
Welcome to Keto Market. Before making a purchase, please read the following Terms and Conditions carefully:
1. Product Information
Accuracy of Details: Product images, prices, specifications, and descriptions displayed on our online store are for reference only. Errors may occasionally occur due to manual input mistakes or other unforeseen factors. If you identify any discrepancy during your shopping experience, please contact our Customer Service team immediately for assistance and resolution.
Pricing and Specification Changes: We reserve the right to amend product prices and specifications at any time. However, any such changes will not affect orders that have already been confirmed at the time of purchase.
2. Orders and Payment
Order Confirmation: Upon placing an order, you will receive an order confirmation email indicating that your order has been successfully submitted.
Payment Methods: We accept various payment methods, including credit cards and online payment platforms. Please follow the instructions provided at the checkout to complete your payment.
3. Shipping and Delivery
Order Processing: We will process your order as soon as possible once payment is received. The estimated delivery timeframe will be provided in your order confirmation email.
Delivery Information: Please ensure you provide an accurate delivery address and contact details to guarantee successful delivery. We cannot accept liability for any delivery failures or delays resulting from incorrect or incomplete information provided by the customer.
4. Returns and Exchanges Policy
Damaged or Incorrect Items: If you receive an item with quality issues or one that does not match your order, please contact our Customer Service team within 7 days of receipt. We will arrange a return or exchange based on the circumstances.
General Exclusions: Due to the perishable or specialised nature of our products, we do not accept returns or exchanges for non-quality-related reasons (such as change of mind).
5. Privacy Protection
Data Safeguarding: We respect and protect your personal privacy. We strictly comply with relevant data protection laws and regulations, employing necessary security measures to safeguard your personal details.
Collection of Information: During your purchase, we may collect essential personal details to process your order and provide after-sales support. Rest assured, your personal data will be managed securely and will not be disclosed to any unauthorised third parties.
6. Miscellaneous
Queries: If you have any questions or feedback regarding these Terms and Conditions of Purchase, please do not hesitate to contact our Customer Service team. We will do our utmost to assist you.
Thank you for choosing Keto Market. We look forward to providing you with premium products and our dedicated service.