About Our Products

Q1: Will I definitely succeed in getting into ketosis or losing weight by consuming your products?

• A: Everyone’s body, metabolism, and daily dietary habits are unique. Our products are designed to provide convenient, low-carb options for those on ketogenic and low-carb diets. However, actual ketogenic results or weight loss progress will vary from person to person. We recommend pairing our products with a balanced meal plan and regular exercise to achieve the best results.

Q2: Are the nutrition labels on the product packaging 100% accurate?

• A: The nutritional data (such as net carbs) shown on our product detail pages and packaging is provided by the manufacturers or estimated based on the recipe formulation. Since batches of natural ingredients (such as almond flour, coconut oil, etc.) can vary slightly, the nutritional values are for reference only, and actual data may deviate slightly. Rest assured, this will not affect your overall ketogenic dietary direction.

Q3: Can diabetics or pregnant women consume your products?

• A: Although our products primarily use sugar substitutes that have a lower impact on blood sugar (such as erythritol), every customer's physical condition (such as blood sugar sensitivity or stage of pregnancy) is highly unique. Therefore, we cannot offer medical advice. For safety reasons, we suggest consulting your family doctor or a professional nutritionist before consumption.

Return & Exchange Policy

Q4: Can I return or exchange an item if I find an issue after receiving it? Is there a time limit?

• A: If you find that the received items have quality issues or do not match your order, please make sure to contact our customer service team within 7 days of receiving the items, providing photos or videos. We will evaluate your request based on your specific situation and provide the corresponding return or exchange service. Please note that requests made after 7 days will generally not be accepted.

Q5: Can I request a return or exchange if I don't like the taste or bought the wrong item by mistake?

• A: Due to the food-related and specialized nature of our store's products, we generally do not accept return or exchange requests for non-quality issues (such as personal taste preferences, ordering the wrong item, or subjective feelings). However, we evaluate every request individually based on the actual situation. To ensure food safety and hygiene, we enforce strict quality control before shipping and appreciate your understanding.

Shipping & Delivery

Q6: Around when will I receive my order after placing it? Can I request a specific delivery time?

• A: We will process your order as soon as possible after receiving your payment. The estimated delivery time will be shown in your order confirmation email. However, actual delivery times are subject to the logistics company's (e.g., SF Express) daily operations, delivery routes, or peak holiday seasons. We cannot 100% guarantee delivery at a specific time, so we recommend placing your order well in advance.

Q7: What happens if I write the wrong delivery address, or if I am not home when the courier delivers?

• A: Please make sure to provide the correct shipping address and contact number when placing your order. We cannot be held responsible for any delivery failures or delays caused by incorrect information, inability to reach you, or failure to collect the package on time. If the package is returned to us as a result, you may need to bear the shipping cost for redelivery. We will do our best to assist you in following up with the logistics company based on the actual situation.